This is a compilation of our customers frequently asked questions and our answers.
To navigate through, click on a catagory, then click on the question you require, or you may just scroll down at your leisure.
If you can't find the answer to your question on this page, send us an email here

AGE RELATED

1. Is there an age limit as to who can use your castles ?
Age limits are specified in the description of our castles.

2. Can your castles be hired for adult use ?
We do have bouncy castles specifically for adult use, check the descriptions on the website or call for details.

3. Is it safe for my toddler to use your castles ?
Yes, for a toddler we would recommend hiring our smaller enclosed unit. All of our bouncers are safe providing children are supervised during play.

GENERAL HIRE QUERIES

1. Can we hire your castles for more than one day.... ie a weekend ?
Subject to availability, and providing you have safe and secure storage for the castles overnight, we will allow you to keep the castles for a specified period at our discretion.

2. Is there a cancellation charge ?
No, we do not make any charges for cancellations. Cancellations usually arise due to bad weather, so its our policy that you will not pay if you can't play. We are one of very few companies that operate in this way.

3. Do you require a deposit ?
No we do not ask for a deposit, but we do require payment BEFORE setup on the day of hire.

4. Are you insured ?
Yes, we have Public Liability Insurance for up to 1 million pounds, we can provide a copy of our certificate on request. Beware of companies that are not insured.

5. What if the bouncy castle gets damaged during the time of hire ?
It is very unlikely that damage will occur during normal use of the bouncy castle, if the castle is maliciously damaged or unnecessarily dirtied during hire, the hirer will be responsible for costs incurred.

6. What methods of payment do you accept ?
We accept cash or cheque (with bankers card).

7. How long does it take to set up the castle and pack away ?
It takes approx 15 minutes to set up the castle and 1 minute to inflate it, and approx 20 minutes to deflate and pack away.

8. How much does it cost to run a bouncy castle ?
It is not very expensive at all, it will cost between 50p and £1 of electricity to run a castle for a day.

9. Can I still hire a bouncy castle if i do not have an electricity supply near to where i want to place the castle ?
Yes, we have extension leads which we will supply, or if there is not an electrical supply close by, we can provide you with a petrol blower, filled with petrol for an extra charge.

10. What is the duration of a "hire" ?
All of our inflatables have a fixed price for up to four hours hire, after four hours there is a charge of £5 per hour.

11. How old are your castles ?
Our castles are 3 years old.

12. Are your castles clean ?
Yes, we maintain our castles to a very high standard, they are cleaned after every hire, and our ball pond balls are washed regularly.

13. On what surfaces can the bouncy castles be erected upon ?
Our castles can be used inside on any flooring. Outside, level, debris free grass is best.

14. How much space is needed to erect a bouncy castle ?
It depends on the size of the castle, for example if you hired our 12x14 you would need 12x14 for the castle plus approx 2 foot all the way around for pegging to the ground and the inflater fan, and plenty of space for the entrance to the castle. You will need space approx 8 foot high also.

15. How do I know that I am hiring from a reputable company ?
Firstly you should make sure the company has insurance, secondly, you should check to see if they belong to any trade associations. We are insured for Public Liability up to 1 million pounds, and we are also members of the British Inflatable Hirers Association (BIHA). You can visit their site at www.biha.org.uk

16. Can your castles be used indoors ?
Yes, providing the ceiling is high enough, approx 10 foot.

17. How are the bouncy castles operated ?
The castles are continuously inflated by an electric or petrol fan which is positioned at the rear of the castle.

18. Can I rely on you to deliver ?
Most certainly. Once you have booking confirmation you can guarantee that we will be there. In the very unlikely event that we cannot deliver your castle, we will inform you as soon as possible.

19. Do I need to keep the fan plugged in all day ?
While the bouncy castle is in use the fan must be plugged in. If you wish to deflate it for any reason just pull the plug out. It can be inflated again simply by putting the plug back in.

SAFETY RELATED

1. Do you provide safety mats ?
Yes, we always provide safety mats.

2. Are bouncy castles safe ?
Yes, our bouncy castles are made to all British Standards and are safety tested. We also provide safety mats for entrances and exits to the castles. Children must be supervised at all times on a bouncy castle.

WEATHER RELATED

1. During hire, if bad weather causes us to abandon play on the bouncy castle, will we be refunded ?
If there is a slight shower, the castles can still be used with the shower cover attached. If the rain is very heavy on the day of hire, we will telephone you to give you the option to cancel, incurring no cost. Refunds will not be made after delivery and set up.

2. Do you provide a cover for the bouncy castle in case of rain ?
Yes, we can supply you with a shower cover free of charge, there is no need to request a shower cover at the time of booking though, if we feel it may be necessary we will bring it along on the day.